The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer reviews
08.03.2010
philip, mountmellick
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
We really enjoyed our stay, our only fault with the hotel was the bar area was not the most inviting.
Dear Phililp, thank you for your feedback, the bar area is something that we are currently reviewing, kind regards Lynda
08.03.2010
Padraig, Galway
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Was not aware at time of booking that their was a late rate that would have included breakfast with price of room . teh breakfast at €2 per person is expensive and I did not avail of same. room was comfortabel and movie channell pay per view is now the norm and would be useful
Dear Padraig, Thank you for your comments. In relation to the B&B rate we have many packages available for all types of accommodation and special offers, to accommodate all our guests room requirements. You mentioned the pay per movie, as we have 10 channels and radio channels in the rooms this has not been an issue,as we promitanetly are a busines hotel and a pay per movie system has not been previously requested but we shall get infomrtaion on this to see if this is viable for the hotel. we hope to welcome you back again in the near future and tajke your suggestions on board, kind regards Lynda
07.03.2010
kevin , drumree
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Thank Kevin, kind regards Lynda
05.03.2010
John, Ferns
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
We enjoyed our stay in the Hotel, the view could have been better we were in room 415, also I see your house wine is E19.95 we were charged E14.00 for a half bottle at the bar otherwise all was good.
Dear John, thank you for your feedback. Just in relation to the wine, the house wine is indeed €19.95, but the half bottles are a different brand of wine and as they are a higher standard than the house, we look forward to welcoming you back again, kind regards Lynda
05.03.2010
jarlath, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I found dinner somewhat disappointing. Was it reheated? My wife had no problems with it!
Dear Jarlath, thank you for taking the time to complete this questioneer.In relation to the Restaurant, I would like to reassure you that all the dinner items are prepared from scratch and the chef only uses local produce, I will certainly take your comments on board and discuss with the head chef Frank. We hope to welcome you back again soon, kind regards Lynda
02.03.2010
Patrick , Lifford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Thank you for your feedback, kind regards Patrick
01.03.2010
Patrick, Omagh
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I stayed at the Days Hotel on the 27th Feb 2010. As soon as my wife and I arrived we were mmet with a smile. Great staff throughout the hotel. Great location for attending the Royal Theatre. Will stay in this hotel again
Dear Patrick, I am glad that you enjoyed your time with us and we look forward to welcoming you and your wife back again soon, kind regards Lynda
28.02.2010
Vicki, Cork
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Overall I really enjoyed my stay at the hotel. The only issue I had was the heating in the room was a bit too warm and therefore a bit stuffy.
Dear Vicki, thank you for your feedback, my apologies that your room was not at the correct tempetaure during your stay I will review this with the accomm department, kind regards Lynda
26.02.2010
Sylvia, Naas
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Sylvia. Thank you for your review and we hopefully welcome you back to Castlebar in the near future. Kind Regards Caroline
23.02.2010
Eleanor, Drumlish
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Eleanor. Thank you very much for your review. Kind Regards Caroline
